How We Protect Your Privacy

Information We Collect

We collect and store some or all of the following information about our users: name; email address; company name and designation; and billing information, such as company address and phone number. GajShield does not collect or store payment card information. Most product purchases are processed through our authorised channel partners; in select direct cases, payments are made via bank transfer (NEFT / RTGS) using account details on our invoices.

We also receive and may store certain types of information whenever you interact with us. For example, like many websites, we use "cookies" and we obtain certain types of information when your web browser accesses www.gajshield.com. More information on our use of cookies can be found below.

In order to tailor our subsequent communications to you and continuously improve our products and services (including registration), we may also ask you to provide us with information regarding your personal or professional interests, experience with our products, and more detailed contact preferences. Customers and visitors always have the option of choosing not to provide us with this information.

Applications

We may also employ certain applications, such as the various components of Security Center, to retrieve information about your computer system to assist us in the provision of services that you have chosen to subscribe to or use. This information is essential to enable us to provide you with quality service, and for that reason there is no opt-out available for this information collection.

Use of Data

GajShield uses your information to better understand your needs and provide you with better service. Specifically, we use your information to help you complete a transaction, including fulfilment of orders and promotional offers, to communicate back to you, to update you on service and benefits, to personalise our websites for you, and to manage and renew your subscription(s). All payments are processed either through our authorised channel partners or via direct bank transfer (NEFT / RTGS) based on invoices issued by GajShield.

Use of Your Email Address

If you provide us with your email address when you register as a customer or make a purchase from us, we may occasionally send you email with recommendations or notices of new products, prices, and services. This email may include paid advertisements from third parties. At the time you register or make a purchase, you will be given the opportunity to opt into or out of this service. If you do not initially choose to opt out, you may still block future email of this type, simply by following the unsubscribe instructions that accompany all such communications.

Separately, we send service notifications via email to keep you informed about the status of your service orders or accounts and to provide updates and technical notices. These messages are essential to the maintenance of your subscription and the functionality of our services. Therefore there is no opt-out available for service notifications and these messages cannot be blocked.

We follow industry-standard practices for email marketing and customer contact, and we urge our business partners to do so as well.

Who We Share It With

Links to Other Sites

Our site contains links to other websites. Please note that when you click on one of these links, you are clicking to another website. As GajShield does not accept liability for misuse of any information by any website controller to which we may link, we encourage you to read the privacy statements of these linked sites, as their privacy policies may differ from ours.

Cookies

GajShield uses software tags called "cookies" to identify customers when they visit our site. Cookies are used to remember user preferences and maximise performance of our services. Additionally, cookies help us to identify returning users so that we don't ask them to enter their email and password with every visit. The information we collect with cookies is not sold, rented, or shared with any outside parties.

We also ask that you fill in your first name and last name in a box so that our customer support services can identify and assist you in case of login problems. We cannot provide subscription services to users who do not give their consent to the data processing carried out through cookies or whose browsers are set to reject all cookies.

Log Files

GajShield maintains log files of the traffic that visits our site. We do not link any information gathered in these log files to personally identifying information. Log files are used to manage traffic loads and information technology requirements for providing reliable service. Information collected includes IP addresses and browser types.

Information Security

All information gathered on the site is stored and maintained in secure facilities that limit access to authorised personnel only. The GajShield websites are regularly tested for security breaches to ensure that all information collected is secure from unauthorised viewing.

Notification of Changes

If we make a change to our privacy policy, we will post a notice on our site so our users are aware of the change. If we make a significant change to the way we use, treat or disclose personal information, we will notify users by email.

Contacting Us

We would be happy to address any concerns you may have about our privacy practices and policies. If you have any questions or concerns, you can reach us through our Contact Us page.

Your Rights Over Your Personal Data

Depending on your location and applicable data protection law, you have certain rights regarding the personal data we hold about you. These rights include:

To exercise any of these rights, contact our Grievance Officer at the email listed below. We will respond within the timeframe required by applicable law.

Third-Party Service Providers

We work with carefully selected third-party service providers who help us deliver our services. These providers are bound by confidentiality and data protection agreements. Categories of service providers we use include:

• Web analytics — for aggregate site usage measurement
• Email delivery — for transactional and marketing emails
• Customer support tools — for ticketing and case management
• Cloud hosting — for website and application infrastructure
• Law Enforcement Agencies — We may share information with law enforcement agencies pursuant to lawful requests for information, and otherwise as required under any law applicable at the given time.
• Others — We may also disclose Personal Information, to our legal advisors, consultants, etc. if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.

A current list of sub-processors and their applicable jurisdictions is available on request from our Grievance Officer.

Data Retention

We store your Personal Information as well as information shared by vendors, dealers and distributors etc., that is collected through the Website, in accordance with applicable laws, which means that we keep your Personal Information for as long as necessary to provide you with our services, or for the term of any contract executed with us, or for as long as may be required under applicable law. We store your Personal Information for lawful purposes only. We may also keep de-identified data for research and statistical purposes for a longer period, subject to applicable legal requirements. If you close / delete your account, we have no obligation to retain your Personal Information, and we may delete any or all of your data without liability. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse, or if required by law, or for other legitimate purposes.

Grievance Officer

In accordance with the Digital Personal Data Protection Act, 2023 and Information Technology Rules, 2011, GajShield has appointed a Grievance Officer to address concerns regarding the processing of personal data. Contact details: